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A young woman with red hair holds a red light bulb in her hand, looks at the camera and looks stunned.
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Claim for reimbursement

If there has been an error in our electricity supply, you may be subject to receive compensation by filling in a compensation application. For interruptions of more than 12 hours, we will automatically pay the standard statutory compensation without a separate application. We process applications on a case-by-case basis.

Fill out the form carefully and as soon as possible (max. 2–3 months) after discovering the failure. Identify the damage and verify it with photos, for example. Always attach copies of receipts, repair estimates or statements, and photos of the damage to the application. Keep the broken equipment until a decision on compensation is made.

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Required fields are marked with an asterisk (*).

Details of the applicant

Name of the applicant

Details of the applicant

Company's details

Details of the damage

Has the cause of the damage been investigated at a service shop?

Applying for compensation

I am seeking
Have you applied for/received compensation elsewhere, such as from an insurance company?

Attachments to the application

Data authentication

Insurance

Technical support

If you have any questions regarding the construction of an electricity connection or the measurement of electricity, please contact our technical support.

tekninenneuvonta@oulunenergia.fi

call0407128606