Contact electricity network services
Our customer service is here for you! You can contact us by phone or online. You can always reach us via the energy account. Our office is closed for the time being, due to the exceptional situation, so please contact us online or by phone.
Always provide a change of address to the electricity seller of your choice, who will forward the information to us. You do not have to notify Oulun Energia Sähköverkko Oy of the change online.
Contact our customer service
Our customer service will help you with any questions you may have about network service and invoicing, Mon–Thu 8 am–4 pm and Fri 9 am–4 pm
Billing and invoice advice
Contact your chosen electricity supplier:
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When you are moving
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When you want to make a new electricity contract
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When you have questions about your electricity supplier's billing or contracts
Contact our partner Ropo Oy:
If you want to
- check the status of a payment
- postpone the due date
- create a payment plan extend
- the payment time for an online service invoice
The quickest way to handle these matters is through our online service. For personal assistance, you can call: +358 9 4246 1342, Monday to Friday from 8 a.m. to 8 p.m.
We want to make paying your electricity network bill as easy and flexible as possible. We have put together this information pack to help make it as easy as possible for you to pay your bill.
Technical support
If you have any questions regarding the construction of an electricity connection or the measurement of electricity, please contact our technical support.
Report an outage to our 24-hour on-call number for electricity supply
Cabling and district heating maps
Contact our experts
We will help you with any questions you may have about electricial power network services. Contact us and we will continue our discussion!
Our experts' contact details