Payment of the invoice

You can choose to receive your invoice either as an eco-friendly e-invoice, a company e-invoice, paper mail, or a direct payment. Your network service and district heating invoices can also be found in the Energy Account, where you can browse both open and paid invoices.

With e-invoicing, you can manage your bills easily and in an environmentally friendly way

The advantage of e-invoicing compared to paper invoicing is that you will receive an e-invoice directly in your online bank. E-invoicing is a system developed jointly by banks, making it a secure way to receive and pay bills. All the information needed to pay the bill is already included in the e-invoice, so you only need to check and approve it. You can also set up automatic payments, so you don't have to worry about the due date.

When you order an invoice to your online bank, you receive it quickly and securely. An electronic invoice is more environmentally friendly and won't get lost in transit. You will receive the invoice directly to your online bank well before the due date.

How to start using e-invoicing

1. Make an e-invoice agreement in your own online bank.

To make a contract, you need the name of the invoicer, your customer number, and your billing agreement number, which is located in the lower part of the renewed invoice.

2. Select the sender of the e-invoice and then select your invoices:

3. Please provide your customer number and billing agreement.

You can find this information on your latest network service bill, district heating bill, or contract.

4. Now you have a valid e-invoice agreement.

In the future, you will receive invoices directly in your online bank.

How to start using Kivra

1. Download the Kivra app to your phone from the app store or go to kivra.fi/nf-en.
2. Register for the service with your online banking credentials and email address.
3. Confirm your email address during registration
4. Done! You will automatically receive invoices as digital mail in the future.

Kivra customer support will help you with the service setup.
Contact information:

• tuki@kivra.fi
• +358 753 258335, weekdays from 9 am to 4 pm (local call rates apply

Still have questions about Kivra? Check out Kivra's frequently asked questions.

Other billing options

A paper invoice will be sent by mail to the address provided by the customer.

Direct payment is suitable for those who do not use online banking. You can arrange direct payment with your own bank.

To enable an e-invoice for a corporate customer, please provide our customer service with your company's e-invoice information.

The due date of your invoice is 14 days from the date of the invoice. You can choose to receive either four, six, or twelve invoices a year. Your choice of invoicing interval will be confirmed when you make the contract.

Payment period of the invoice

If you need a short additional payment period for the invoice, for 10 days after the due date, you can pay the invoice without a payment reminder fee and the related costs. If you need a payment period longer than that, please contact the customer service of our partner Ropo Oy to make a payment plan. We will send a reminder 14 days after the original due date with the added cost of the reminder and delay.

Do you have any questions about the bill?

If you need advice on paying the invoice or a longer payment period, our partner Ropo Capital will help you.

Oulun Energia Sähköverkko Oy call09 4246 1342(local network charge/mobile charges apply)
Oulun Energia Oy, district heat call09 4246 1341 (local network charge/mobile charges apply)

The telephone service is open on weekdays from 8 am to 8 pm. You can also visit Ropo's online service at myropo.fi.

For questions related to the content of the invoice, such as contract or consumption information, you can contact our customer service.

Our telephone service is open Mon–Thu from 8 am to 4 pm, and Fri from 9 am to 4 pm.

Oulun Energia Sähköverkko Oy call 08 477000 (local network charge/mobile charges apply) sähköverkkopalvelut@aspa.oulunenergia.fi
Oulun Energia Oy, district heatcall08 5775110(local network charge/mobile charges apply) lampopalvelut@aspa.oulunenergia.fi

Energy Account

Did you know that you can view your billing and contract information for network service and district heat in the Energy Account? You can access the services available to your customer relationship free of charge by signing up for the service. You can register as a user by using your online banking credentials as identification or with the identification on your electricity or district heating bill. You can register at www.energiatili.fi.