Contact information for Oulun Energia
Our customer service is here for you! You can contact us by phone or online. Please note that we do not have a physical customer service point. On this page, you can find our contact information and invoicing address.
Contact information for Customer Service
Heating Services
- Mon–Thu 8 a.m.–4 p.m.
- Fri 9 a.m.–4 p.m.
Electricity network services
- Mon–Thu 8 a.m.–4 p.m.
- Fri 9 a.m.–4 p.m.
Invoice advicing and billing
- Issues related to the payment period, payment of the invoice, and collection
- Mon-Fri klo 8 a.m. to 8 p.m.
Electricity
call09 4246 1342 (mpm/pvm)
District heating
call09 4246 1341 (mpm/pvm)
Street addresses
Please note that we do not have a physical customer service point.
- Head office, Solistinkatu 4, 90140 Oulu
- Toppila power plant and Turveruukki Oy, Tervahovintie 10, 90520 Oulu
- Laanila ecopower plant, Typpitie 1, 90620
- Laanila biopower plant, Typpitie 3, 90650
- Merikoski power plant, Koskitie 30, 90500 Oulu
Syklo Group
- Waste sorting plant, Ruskonseläntie 21, 90620 Oulu
- Hyvinkää Circular Economy Hub, Kerkkolankatu 40, 05800 Hyvinkää
Postal address
- PO Box 116, 90101 Oulu
Personnel's e-mail addresses are in form firstname.lastname@oulunenergia.fi
OE Digital Services - electronic customer channel
OE Digital Services is Oulun Energia's electronic customer channel, which replaces Energiatili. In the service, you can easily view connection and usage location information, check invoices, and monitor electricity consumption and production as well as district heating consumption. You can also manage outage and interruption notification settings. Our service makes dealing with Oulun Energia smooth and effortless.
Info
For other matters, you can contact our info:
Invoicing addresses
Below, you will find our company-specific invoicing addresses. We primarily prefer e-invoices. Invoices must always be marked with reference information provided by the customer, such as the cost location and the name of the invoice reviewer. The Group's purchase invoices and purchase ledger are handled by Monetra Oy. Please send inquiries related to purchase invoices directly to the e-mail address of the purchase ledger energia.ostoreskontra@monetra.fi.
Oulun Energia
- Business ID: 09893765
- Invoicing address: P.O. Box 8127, 02066 DOCUSCAN
- E-invoicing address (EDI ID): 003709893765
- E-invoicing operator: Ropo Capital Oy, broker ID: 003714377140
Oulun Energia Sähköverkko Oy
- Business ID: 20800021
- Invoicing address: P.O. Box 8128, 02066 DOCUSCAN
- E-invoicing address (EDI ID): 0037208000215036
- E-invoicing operator: Ropo Capital Oy, broker ID: 003714377140
Syklo Oy
- Syklo Oy, Business ID: 32751589
- Invoicing address: PL 8453, 02066 DOCUSCAN
- E-invoicing address (OVT-tunnus): 003732751589
- E-invoicing operator: Ropo Capital Oy, broker ID: 003714377140
- Bank account details: FI57 5741 4020 1450 61, BIC: OKOYFIHH
Turveruukki Oy
- Business ID: 02103070
- Invoicing address: P.O. Box 8051, 02066 DOCUSCAN
- E-invoicing address (EDI ID): 003702103070
- E-invoicing operator: Ropo Capital Oy, broker ID: 003714377140
On-call traffic light control service:
The operator of the traffic lights is NRC Group Finland Oy.
The traffic light operator can be reached on 040 186 7128 and by email at liva.oulu@nrcgroup.fi
Street lighting
Contact the City of Oulu in the case of faults in street lights.