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Frequently asked questions

We’ve put together answers to frequently asked questions that may be helpful to you. If you cannot find the information you are looking for, you can submit your question using the contact form, and we will respond to you as soon as possible.

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Have the operations of Oulun Energia Sähköverkko Oy been efficient compared to other network companies?

In terms of the efficiency and reliability of electricity distribution, Oulun Energia Sähköverkko Oy is one of the best in Finland according to the Energy Authority.

For customers, the efficiency of a network company means not only a high level of security of electricity supply, but also stable and affordable prices. The number of faults is small, they last only a short time, and they usually concern a very limited number of customers.

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See also

Does the electricity network company's obligation to reimburse the overcharge charged during the four-year period also apply to the successor company in the event of an asset deal?

Yes, it does. Under electricity market legislation, the transferee of an electrical power network or, in the case of a merger, the acquiring company, is responsible for restoring any overpricing to the customers of the transferring or merging electricity network company for both the current and the preceding four-year monitoring period.

When does the Energy Authority investigate whether the pricing of the network service is reasonable?

The Energy Authority examined the reasonableness of pricing for 2024–2027 in 2028.

Does someone monitor the increase in the prices of the network service, and what is the basis for monitoring?

The Energy Authority monitors the operation of electrical power network companies, the affordability of prices, and the equal treatment of customers.