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Frequently asked questions

We’ve put together answers to frequently asked questions that may be helpful to you. If you cannot find the information you are looking for, you can submit your question using the contact form, and we will respond to you as soon as possible.

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Why does the electricity company charge a fixed fee?

According to the law, the electrical power network company must treat its customers equally and fairly. Therefore, all electrical power network customers living in the network area must contribute equally to the costs of maintaining, upgrading, and developing the electrical power network and its services. The majority (over 90%) of the costs of the electrical power network are fixed.

The network company therefore incurs costs even if electricity is not used. The electrical power network and the associated network automation and consumption measurements must be in working order at all times, even if electricity is not used at all. The customer pays the network service rate for the possibility to use electricity at the desired time.

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See also

Have the operations of Oulun Energia Sähköverkko Oy been efficient compared to other network companies?

In terms of the efficiency and reliability of electricity distribution, Oulun Energia Sähköverkko Oy is one of the best in Finland according to the Energy Authority.

Does the electricity network company's obligation to reimburse the overcharge charged during the four-year period also apply to the successor company in the event of an asset deal?

Yes, it does. Under electricity market legislation, the transferee of an electrical power network or, in the case of a merger, the acquiring company, is responsible for restoring any overpricing to the customers of the transferring or merging electricity network company for both the current and the preceding four-year monitoring period.

When does the Energy Authority investigate whether the pricing of the network service is reasonable?

The Energy Authority examined the reasonableness of pricing for 2024–2027 in 2028.