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Frequently asked questions

We’ve put together answers to frequently asked questions that may be helpful to you. If you cannot find the information you are looking for, you can submit your question using the contact form, and we will respond to you as soon as possible.

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Will the storms that have occurred in recent years and the preparations for future storms have an impact on cabling?

Yes, big storms that have caused large-scale power outages have contributed to tightening the security of supply requirements in the Electricity Market Act. Electrical power network companies have invested in underground cabling before this, but the legislative reform has set clearer requirements and time limits for the work.

 

The Act also increased the standard compensation paid to customers for power outages. The annual distribution service rate will be reduced by 10% after a 12-hour power outage, and the compensation will gradually increase to 200% if the outage exceeds 288 hours. The standard fee may not exceed EUR 2,000 per year.

In 2019, the average duration of Oulun Energia Siirto ja Jakelu Oy's outages was less than 7 minutes. Our network is therefore already very reliable, but in order to guarantee our customers the legal security of supply, we need to continue investing.

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See also

Have the operations of Oulun Energia Sähköverkko Oy been efficient compared to other network companies?

In terms of the efficiency and reliability of electricity distribution, Oulun Energia Sähköverkko Oy is one of the best in Finland according to the Energy Authority.

Does the electricity network company's obligation to reimburse the overcharge charged during the four-year period also apply to the successor company in the event of an asset deal?

Yes, it does. Under electricity market legislation, the transferee of an electrical power network or, in the case of a merger, the acquiring company, is responsible for restoring any overpricing to the customers of the transferring or merging electricity network company for both the current and the preceding four-year monitoring period.

When does the Energy Authority investigate whether the pricing of the network service is reasonable?

The Energy Authority examined the reasonableness of pricing for 2024–2027 in 2028.