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Frequently asked questions

We’ve put together answers to frequently asked questions that may be helpful to you. If you cannot find the information you are looking for, you can submit your question using the contact form, and we will respond to you as soon as possible.

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I live in a building heated with district heating, and so far the house has been suitably warm, but now the radiators are cold. What should I do?

First, make sure that there is nothing wrong with the heat distribution. Disruptions in the electrical power network are rare and always reported. So check the service and disruption notices.

1. If the heat distribution is in order and you live in a detached house, check the situation in the heat distribution room.

2. If you suspect a leak in an exchanger or there is no heat, please contact our technical support or our fault service immediately.

3. If you live in a housing company, report the fault to your property maintenance company.

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See also

What do I do if the electricity is suddenly cut off from my apartment?

If the electricity is cut off in the whole area, first check the network company's maintenance and disruption notices. The cause is often already known, and the notices also give an estimate of the repair time. In the electricity fault map, you can see the interruptions in the distribution of electricity related to faults, as well as Oulun Energia Sähköverkko Oy's planned maintenance.