What do I do if the electricity is suddenly cut off from my apartment?
If the electricity is cut off in the whole area, first check the network company's maintenance and disruption notices. The cause is often already known, and the notices also give an estimate of the repair time. In the electricity fault map, you can see the interruptions in the distribution of electricity related to faults, as well as Oulun Energia Sähköverkko Oy's planned maintenance.
1. If the electricity is out only in your apartment, check the fuses. If the fuses are in order and you have just moved in, have you remembered to sign an electricity contract?
2. If the contract has not been signed, please call our customer service so that the contract can enter into force as soon as possible. The network company usually switches the electricity on to the apartment during the next working day after the contract enters into force. If you need the electricity switched on earlier, an extra fee will be charged according to the network company's price list.
3. Have you remembered to pay the electricity invoice? If, despite reminders and notices, a payment has not been made, the electricity supply will be cut off. You can check your invoicing situation with your electricity provider.
4. If the fuses and contract issues are in order and you cannot find what you are looking for in our maintenance and disruption notices, please report the fault to the network company. Residents of apartment buildings and terraced houses should contact their own property maintenance company or property manager first.
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