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Frequently asked questions

We’ve put together answers to frequently asked questions that may be helpful to you. If you cannot find the information you are looking for, you can submit your question using the contact form, and we will respond to you as soon as possible.

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I've lost my invoice. What should I do?

You can check your invoice from your Energy Account or by contacting our customer service.

In your Energy Account, you can access your network service invoices (distribution invoices) if your electricity provider does not charge for the distribution and sale of electricity on a single invoice. Contracts and invoices related to electricity sales can be found in the electricity provider's online service.

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See also

Why does the electricity invoice amount vary so much?

The amout of the electricity invoice varies based on the consumption. 

How do I get my invoice as an e-invoice in the future?

You can sign an e-invoice agreement in your own online bank.

What do I do if I can't pay my invoice by the due date?

If you need a short extended payment period for the invoice, for 10 days after the due date, you can pay the invoice without a payment reminder fee and the related costs. If you need a payment period longer than that, please contact the customer service of our partner Ropo to make a payment plan. Tel. +358 9 4246 1342 (local network charge/mobile charges apply) on weekdays from 8 a.m. to 8 p.m.