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Frequently asked questions

We’ve put together answers to frequently asked questions that may be helpful to you. If you cannot find the information you are looking for, you can submit your question using the contact form, and we will respond to you as soon as possible.

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Can I use the Oulun Energia mobile app on a computer, too?

The app can only be accessed from a mobile device.

You can use a computer to track your electricity consumption in your Energy Account, while you can use our website to get more information about our campaigns and events.

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What kinds of features does the Oulun Energia mobile app have?

In the Oulun Energia mobile application, you can easily monitor your electricity and heat consumption, get quick access to customer service, and follow the rising fish in the Merikoski fish pass when the pass is open.

What devices/operating system versions does the app support?

To use the app, you need a smartphone or tablet with an iOS or Android operating system. Unfortunately, the app does not have Windows Phone support.

How do I download the Oulun Energia mobile app to my phone?

Search for the free app in the app store on your mobile device with the keyword "Oulun Energia” and download it to your phone.