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Frequently asked questions

We’ve put together answers to frequently asked questions that may be helpful to you. If you cannot find the information you are looking for, you can submit your question using the contact form, and we will respond to you as soon as possible.

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How quickly is electricity consumption data updated in the system?

Consumption data is typically retrieved from remote readable meters every night, and you can usually see your consumption data in the mobile app up until the previous day. There may be a delay in updating data from time to time.

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What kinds of features does the Oulun Energia mobile app have?

In the Oulun Energia mobile application, you can easily monitor your electricity and heat consumption, get quick access to customer service, and follow the rising fish in the Merikoski fish pass when the pass is open.

What devices/operating system versions does the app support?

To use the app, you need a smartphone or tablet with an iOS or Android operating system. Unfortunately, the app does not have Windows Phone support.

Can I use the Oulun Energia mobile app on a computer, too?

The app can only be accessed from a mobile device.