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Frequently asked questions

We’ve put together answers to frequently asked questions that may be helpful to you. If you cannot find the information you are looking for, you can submit your question using the contact form, and we will respond to you as soon as possible.

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I've moved to a new apartment, and I forgot to sign an electricity contract. What do I do?

Call the customer service of the electricity provider of your choice so that the contract can enter into force as soon as possible. Be prepared that, at the time of moving in, the apartment may not have electricity or it may be cut off unexpectedly. Network companies are obliged to cut off electricity from apartments without electricity contracts.

We make connections on weekdays from 8.00 a.m. to 3.30 p.m., in which case the connection is free of charge if it has been ordered no later than the previous working day or the same working day by 2.00 p.m. Otherwise, a connection fee will be charged in accordance with our price list.

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I'm moving into a new home, and I need an electricity contract. What do I do?

Contact the customer service of your chosen electricity provider well in advance of the desired start date of the electricity contract. We recommend signing the contract 14 days before the start date of the contract.

I've bought a detached house and I'm moving in. Is it enough for me to sign an electricity contract for my new address?

It is not enough to sign an electricity contract. In real estate deals, it is important to keep in mind that the electricity and district heating connections are movable property and do not automatically transfer to the new owner. The transfer of the subscriptions is therefore always worth mentioning in the deed of sale. Without a valid written explanation, we cannot transfer the connection contract. In this case, the buyer may have to enter into a new connection contract and pay a connection fee in accordance with the price list.