Guidelines
We have put guidelines together to help you in the event of a fault or an outage. In general, interruptions are short and do not cause major damage. Please be patient. Do not call the emergency number if there is an electricity or heat outage.
If you notice that the power line is damaged, the wires are hanging low, the line has bent, the wires are broken, or there are fallen trees on the power lines, please report the damage to our fault service. Do not touch the power lines or anything that is touching the lines. There is a risk of fatal electric shock. Immediately leave the vicinity of the damaged power line and ensure that no persons or animals enter the vicinity of the dangerous line. The safety distance is 20 metres.
Please refer to the guidelines issued by the Ministry of Defence on what to do in the event of a long outage (in Finnish only).
Free interruption message service
We inform our customers about interruptions directly by e-mail and/or text message. You can manage the subscription settings in our digital customer portal, OE Digipalvelu (only available in Finnish).
The service is used in the areas of Oulun Energia's district heating and Oulun Energia Sähköverkko Oy's electricity distribution networks.
Read our service and interruption notices
First, check the service and interruption notices for electricity and district heating. The reason for an outage is often already known to us, and we also provide an estimate of the repair time in our notices whenever possible. The outage map shows the interruptions to power distribution related to both planned maintenance and faults.
Determine the magnitude of the fault
If the electricity is out only in your apartment, check the fuses. If only the heat is out, check the inlet temperature of the district heating water in the heat distribution room. If the temperature is normal, then the fault is probably in your equipment. If the inlet temperature is too low, then the fault may be caused by clogging of the mud separator or a heat distribution failure.
If the electricity or heat is out in the entire neighbourhood, we have probably received information about the fault through our own alarm systems. We hope that you and your neighbors appoint a point person for who will contact our fault service. By doing so, our fault service will not be congested by a large number of incoming calls.
If you are unable to find the information you are looking for on the outage map or in our service and interruption notices, you can report a fault electronically through your Energy Account. Residents of apartment buildings and terraced houses should contact their own property maintenance company or property manager first.
Call our fault service
Always report any urgent faults or damage that may pose a risk to life or health by phone. If, for example, a tree has fallen on a power line, call the electricity fault service without delay.
Faults in traffic lights are repaired on weekdays between 7 a.m. and 9 p.m. and on weekends between 8 a.m. and 9 p.m. Technical faults can be reported to the on-call traffic-light control service.
You can give feedback on the functioning of street lights on the street light service of the City of Oulu.
