Consumption and use of district heat
District heating is an easy and user-friendly heating method. Because of remotely readable meters, you do not need to report readings yourself. We also ensure the functioning of the distribution network and report any disruptions we identify.
Use and maintenance of district heating
- A property's district heat substation transfers heat from the district heating network to the property. It has a long service life, usually approximately 20–25 years.
- You pay for the heating energy according to your actual consumption. You can track your own consumption using OE Digital Services.
- During normal operation, you do not need to adjust the heating system yourself.
- We recommend that you perform a visual check approximately once a month to determine that the heating substation is in working order and condition and that there are no leaks.
Cooling indicates that the equipment is functional
- The cooling of the district heating water refers to the difference in temperature between district heating water when it enters and leaves the property. The more the district heating water is cooled, the better the district heating equipment works.
- If the cooling is below 25˚C during the heating season or it deviates significantly from previous values, the cause must be determined.
- You can find the actual cooling of district heating water on your heating bill or OE Digital Services.
Easy assistance in case of problems
- If you suspect a malfunction or want guidance on the use of your district heating system, please contact our customer service.
- Our district heating emergency service is available 24/7 in case of sudden malfunctions with your equipment or heating.
- You can also subscribe to the free disruption message service from OE Digital Services. This will send you a text message or e-mail informing you about district heating interruptions in your area, along with an estimate of the repair time.
- You can also order an inspection of your equipment.
Monitor your consumption in OE Digital Services
OE Digital Services is an electronic customer portal that allows you to easily track your place of use, connection, and contract information anywhere and anytime. Using the OE Digital Services, you can view your invoices and open balances and monitor electricity and heat consumption data. Our new service makes business with Oulun Energia smooth and effortless.
The service provides customers with:
- Consumption data reporting: Monitor electricity and heat consumption data clearly and in real time.
- Monitor place-of-use, connection, and contract data: Manage data easily and accurately.
- Invoices and open balances: Conveniently see invoice information and check balances.
- Updating contact information and marketing permissions: Manage your contact information and marketing preferences.
Contact the electricity vendor's customer service or use their online service to provide a change of address. Contracts and invoices related to electricity sales can be found in the electricity vendor's online service.
Questions? Contact us!
Heating services
lampopalvelut@oulunenergia.fi
District heat connections and guidance
kl-tekninenneuvonta@oulunenergia.fi