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Frequently asked questions

We’ve put together answers to frequently asked questions that may be helpful to you. If you cannot find the information you are looking for, you can submit your question using the contact form, and we will respond to you as soon as possible.

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How do I get my invoice as an e-invoice in the future?

You can sign an e-invoice agreement in your own online bank.

When you pay the paper invoice, change the invoicing option to e-invoice, and in the future you will receive your invoice directly in your online bank. In order to sign an e-invoice agreement, you need your customer number and invoice agreement number. You can find them in the online service or on the district heating invoice. Please see our Invoicing page for more detailed instructions.

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See also

Why does the electricity invoice amount vary so much?

The amout of the electricity invoice varies based on the consumption. 

I've lost my invoice. What should I do?

You can check your invoice from your Energy Account or by contacting our customer service.

What do I do if I can't pay my invoice by the due date?

If you need a short extended payment period for the invoice, for 10 days after the due date, you can pay the invoice without a payment reminder fee and the related costs. If you need a payment period longer than that, please contact the customer service of our partner Ropo to make a payment plan. Tel. +358 9 4246 1342 (local network charge/mobile charges apply) on weekdays from 8 a.m. to 8 p.m.